Job Description:
Job Title: Customer Support / Onboarding Executive
Location: Hyderabad
Experience: 1–3 Years (preferred in banking, NBFC, or fintech customer service)
Employment Type: Full-time
Job Summary
NK Bank is looking for a dedicated and customer-focused Customer Support / Onboarding Executive to handle customer interactions, assist in account onboarding, and provide end-to-end support for personal loan, savings account, and digital banking users. The ideal candidate should be friendly, solution-oriented, and organized in managing customer documentation and issue resolution.
Key Responsibilities
- Guide customers through the onboarding process, including document verification and account activation
- Respond to customer queries via phone, email, or in-person visits
- Provide product and service information clearly and effectively
- Assist customers with loan application status, KYC updates, and net banking setup
- Maintain accurate records of customer interactions and service requests
- Coordinate with internal departments (sales, collections, technical) to resolve issues quickly
- Proactively follow up with customers to ensure smooth onboarding and satisfaction
- Educate customers on digital services, mobile app usage, and repayment methods
Candidate Requirements
- 1–3 years of experience in customer service, banking operations, or client onboarding
- Excellent verbal and written communication skills (Telugu, Hindi, and English preferred)
- Basic knowledge of KYC norms, banking documentation, and digital banking tools
- Familiarity with Odoo CRM systems, Excel, or ticketing platforms is a plus
- Friendly, proactive, and patient with customers
- Ability to multitask, manage time well, and follow escalation protocols
What We Offer
- Competitive salary package 15-20K take Home
- Structured training and mentorship
- Growth opportunities in customer service or banking operations
- Dynamic and supportive work culture
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
